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Q
Can I visit without bringing anything?
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A
Towels and amenities are supplied, so you can come without anything.
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Q
What time can I enter the room?
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A
You can enter the room 5 minutes prior to your appointment time. There is no waiting area, so please arrive just before your appointment.
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Q
How do I leave the store?
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A
The reservation schedule will be released twice a month, from the 1st to the 15th and from the 16th to the end of the month.
We plan to start reservations about 2 weeks before each period.
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Q
When can I start making reservations?
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A
The reservation schedule will be released twice a month, from the 1st to the 15th and from the 16th to the end of the month.
We plan to start reservations about 2 weeks before each period.
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Q
Do you sell beverages?
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A
We have an automated vending machine, and you can pay by scanning the QR code.
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Q
I am worried about using the facility without staff members.
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A
If you encounter any difficulties, please call to the staff contact number posted at the entrance.
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Q
What is the temperature of a cold water bath?
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A
It varies from room to room, but is controlled by a chiller to maintain a stable temperature.
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Q
Can I choose which room to use?
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A
You can choose your favorite room at the time of reservation.
All rooms are different in design, so please find your favorite room.
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Q
Can you issue a receipt?
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A
Yes, we can issue a receipt, just contact us via LINE and let us know that you want one.
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Q
Can I make consecutive reservations for a longer period of time?
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A
If there is vacancy, you can reserve two or more consecutive periods.
There is an interval of one hour for cleaning, but if you make consecutive reservations, you can use that one hour continuously.
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Q
May I bring my own food and beverages into the facility?
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A
Yes, you may. You are free to bring your own food and beverages.
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Q
Can I take pictures?
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A
Yes, you are free to take pictures inside the facility, and you can post them on social networking sites.
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Q
What happens if I am late?
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A
'You can use the room without any problem, but the end time will remain the same, so your available time will be shortened. Please be careful.
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Q
I can't make it on the day. Can I cancel?
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A
Cancellation on the day of use is not possible. Please understand that no refunds will be made even if you do not show up and use the room.
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Q
Can I use the room with more than one person?
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A
Yes, it is possible. Each room has a specific capacity, so the maximum number of guests is limited to the capacity of the room.
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Q
Do I need to make a reservation?
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A
Yes, reservations are required in advance. Please check the room availability schedule and make a reservation through the reservation website. Please note that you cannot use the room if you come directly to the store without reservation.
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Q
Can I change or cancel my reservation?
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A
You can check the status of your reservation and make changes on My Page. Cancellation is free of charge up to 24 hours prior to the start date and time. Please note that cancellations are not possible after that time.
※Please contact us via LINE if you want to receive a refund.
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Q
Can I use the service even if I am under 18 years old?
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A
For safety reasons, we do not allow anyone under the age of 18 to use our facility.
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Q
Can males and females use the room together?
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A
You can enter the store together, but we ask that you make reservations for separate rooms, as the sauna rooms are for same-sex visitors only.
* Please contact us if you are LGBTQ.
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Q
What should I do if I forget something?
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A
Please contact us via LINE. We keep them for one week.
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Q
Do you have gift cards?
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A
Gift certificates are available at KUDOCHI sauna Online Shop. You can choose from mail, or digital tickets. To purchase a gift certificate, please click
here.